Frequently Asked Questions

Getting Support from us
Last Updated 3 years ago
Our support staff are available 24 hours a day, 7 days a week and 365 days per year.

Support is provided by our support ticket system or by phone.

To open a support ticket
Go to https://support.gocreations.co.uk, fill in the details with as much detail as possible and submit the ticket. All tickets are generally answered within 15 minutes during normal working hours. You can also open a ticket by sending an email to support@gocreations.co.uk.

If you submit a critical or high priority ticket out of hours then these will also be answered within 15 minutes.

Phone Support
Whilst we prefer our customers to submit a ticket we are happy for customers to call if they have a problem hard to explain or require advice on something. Phone support is available during normal working hours only.

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