Frequently Asked Questions
What is fully Managed?
Last Updated 6 years ago
We often get asked what is covered by our full management service. The list below gives an indication of the tasks we will complete for you on request or part of our server management service.
- 24/7 server monitoring of all critical services with instant email alerts to our 24/7 team if a critical service fails
- Daily checks to confirm backups are running as they should
- Initial server secure process to ‘harden’ the server
- DDOS protection
- Brute force attack protection
- Kernel Upgrades, OS patches
- Backups and restoration help if needed
- Full Management includes unlimited off server remote backup solution
- cPanel/whm Updates
- PHP updates
- Mysql updates
- System pre installed services updates.
- WHM/cPanel assistance if required
- PHP compilation
- SSL configuration and installation
- Custom DNS configuration
- Email troubleshooting
- FTP troubleshooting
- High Server Load troubleshooting
- Best Effort Third Party Application Support
- Compromised Server Recovery to the best of our knowledge
- Software Firewall Installation and Configuration
- Database corruption assistance
- Assistance with system alerts or warnings
- High Bandwidth consultation needs
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